Here at Japan Card Games, we appreciate your business, and we wanted to share a little bit about our processes, policies and procedures for your order.
We have multiple types of products that can be ordered:
- In-Stock: These items dispatch daily from our warehouse in Los Angeles.
- Just In Time: We work with distributors to ship these items to you- they're not in stock with us, but they're available for order, and can reach you in a short timeframe.
- Preorders: For limited run or upcoming TCG sets we offer preorders, which reserve your place in line for the product. The preorder period usually takes place as soon as we have a confirmed release date for the product, and may end several weeks or months before the street date.
With orders that contain a combination of item availabilities, our order support team works to regularly offer split shipment options for items that have already arrived, even if the rest of your order isn't here yet.
When you have preordered an item from us, we update you regularly via e-mails as we get more updated timeframe information from our distributors, and, of course, if you ever have any questions, you are welcome to contact our customer support team any time day or night at email@example.com
We sincerely appreciate the opportunity to serve you, and look forward to helping you out in any way we can!